17/07/2025 15:00
The Guardian
Authorities and consumer groups warn some companies are upselling unnecessary work, using multiple names and pressuring people to agree to high quotesGet our breaking news email, free app or daily news podcastWhen Jane was quoted about $20,000 to get the power put back on at her mother’s property, she balked.“He said the whole house needs to be rewired,” Jane said. “He had the iPad out and said ‘I’ll need you to sign here’. I know my mum doesn’t have that kind of money. I asked why it would cost so much.Targeting vulnerable, often older people, or those affected by natural disasters.Fearmongering by pretending a problem is urgent and potentially disastrous.Using threatening behaviour to coerce people.Overcharging and upselling unnecessary work.Operating under dozens, even hundreds of names to influence internet search results, hiding from bad reviews and providing multiple quotes that appear to be from different companies. Continue reading...
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